Hong Kong Shipping & Delivery Policy

This policy applies to orders delivered within Hong Kong.

Order processing

Orders are prepared for dispatch on working days, excluding Saturdays, Sundays and Hong Kong public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Delivery estimates begin from the date of dispatch, not the date on which the order is placed.

Delivery times

Orders typically arrive within 1–2 working days after dispatch.

Delivery may take longer for outlying islands, remote areas, restricted-access locations, public holidays, severe weather or circumstances outside our reasonable control.

Delivery periods are estimates and are not guaranteed delivery dates.

Delivery charges

Available delivery options and charges are displayed at checkout before payment.

If a free-delivery promotion or minimum-spend offer applies, the qualifying amount and conditions will be shown on our website or at checkout. Unless otherwise stated, qualifying spend is calculated after discounts and before delivery charges.

Pre-orders

Products marked as pre-orders are not immediately available for dispatch.

The estimated dispatch date will be shown on the product page or communicated in your order confirmation. If an order contains both available and pre-order products, the entire order may be dispatched once all products are available.

Pre-order dates may change because of production, customs, freight or other circumstances outside our reasonable control. We will contact you if we become aware of a significant delay.

Delivery addresses

Please check your name, telephone number and delivery address before placing an order.

To request a change, email help@lyradrinks.com as soon as possible. We cannot guarantee that delivery information can be changed after an order has been confirmed or dispatched.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible delivery information. Additional charges may apply if an order needs to be redirected or sent again.

Tracking your order

Where tracking is available, its details will be included in your dispatch confirmation. Tracking information can sometimes take up to one working day to update after collection.

Missed or failed deliveries

The delivery provider may attempt redelivery, leave collection instructions or contact you using the telephone number provided with your order.

If an order is returned to us following unsuccessful delivery attempts, an incorrect address or failure to collect it, we will contact you. Additional charges may apply before the order can be sent again.

Delayed or missing orders

If your order has not arrived within the estimated delivery period:

1. Check the tracking information in your dispatch email.

2. Confirm that the delivery address in your order confirmation is correct.

3. Check for notices or messages from the delivery provider.

4. Email help@lyradrinks.com with your order number.

Please contact us promptly so that we can investigate with the delivery provider.

Damaged or incorrect orders

If your order arrives damaged, incomplete or incorrect, email help@lyradrinks.com as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the products, outer packaging and shipping label. Retain the products and packaging until we have reviewed the issue.

We will arrange an appropriate replacement, refund or other resolution in accordance with our Refund Policy.

Contact us

For delivery assistance, contact help@lyradrinks.com and include your order number.